Refund policy
Delivery
Place of delivery
Your order will be delivered to the delivery address you have given us, provided we are able to deliver to the country of your choice.
Aariya reserves the right, at its discretion, to refuse an order, in particular where our products cannot be sent to a specific country for logistical or legal reasons.
Delivery times
Aariya will make every effort to process your order as soon as possible. Delivery times depend on the delivery address, the availability of our products and local customs requirements. We will keep you informed of the status of your shipment and of any unforeseen delay.
As some of our pieces are made to order, this may affect the delivery time of your order. In some cases delivery can take more than 30 days, and we will let you know if this applies.
Conditions of delivery (online)
If the carrier selected by Aariya requires an appointment, they will contact you as soon as possible to arrange a delivery time. Aariya is not responsible for delivery delays caused solely by the client being unavailable after several appointment times have been offered by the carrier.
We require your signature, or that of a person you designate, to confirm receipt of your delivery. At that point responsibility for the product passes to you.
Impossibility of delivery
If your order cannot be delivered, it will be returned to Aariya. You will need to cover any additional transport costs and any other costs of a new delivery attempt.
Reception and verification
You (or your designated representative) should check the quantity and condition of your product on delivery. Please tell the carrier immediately if the package or product shows any visible breakage, defect or damage, and notify our team within 24 hours of receipt at sales@aariyadiamonds.com or Aariya Ltd, 37 Warstone Lane, Jewellery Quarter, Birmingham B18 6JQ.
Returns, cancellations and exchanges
Online orders: your 14-day right to cancel
If you bought online, by phone or by email, you may cancel your order within 14 days of the day you receive it and receive a full refund of the item price. The original delivery charge is not refunded, and the customer pays the return postage. Items must be brand new and unworn, returned in their original condition and packaging with all accompanying documents, and the customer pays the return postage. We will refund you within 14 days of receiving the piece back (or proof that you have returned it), using the payment method you used to pay.
In-store purchases
Pieces bought in our Birmingham or Hale boutiques may be exchanged, or credited with a credit note of equivalent value, within 14 days of purchase, provided they are in their original condition, packaging and documentation. We do not offer refunds on in-store purchases (exchange or credit note only), unless an item is faulty (see below).
Items that cannot be cancelled, returned or exchanged
- Bespoke and specially commissioned jewellery. These pieces are made to your approved design and specifications, and you will have approved them at several stages.
- Made-to-order pieces made to your specifications (for example your chosen size, metal or stone, including unusual finger sizes).
- Engraved items. Engraving is personal to you and the item cannot be resold.
- Worn or damaged items. Any jewellery that has clearly been worn, or damaged while in your possession, may have its refund reduced or be refused to reflect the loss in value.
Condition of the product
We examine every returned piece carefully. It should be unworn and in perfect condition, with all protection, tags and stickers attached, in the original box and delivery package, and with all accessories and documentation.
How to cancel or return an online order
a) Tell us within 14 calendar days of receiving your order by emailing sales@aariyadiamonds.com (a clear statement that you wish to cancel is enough).
b) Within 14 calendar days of telling us, send the piece in its original and complete packaging by a reputable, tracked and signed-for courier to: Aariya Ltd, 37 Warstone Lane, Jewellery Quarter, Birmingham B18 6JQ.
c) Email us the date of postage and the tracking number so we can follow your parcel.
d) The cost of returning the piece is your responsibility and varies by country (you can estimate it on the carrier's website). Please insure the parcel for its full value.
e) Please do not write the word "Diamond" anywhere on the parcel.
Faulty or not as described
Nothing in this policy affects your statutory rights. If a piece is faulty or not as described, contact us at sales@aariyadiamonds.com. You may be entitled to a refund, repair or replacement under the Consumer Rights Act 2015, and in that case we will cover the return costs.
Force majeure
Aariya is not liable for delays caused by events beyond our control, such as epidemics, transport disruption, extreme weather or goods held by customs authorities.
Product offering
We offer our jewellery for sale on our site within the limits of available stock. Please contact us for any information about our products and their availability.
We take great care that our photos and descriptions are accurate. Minor variations in colour or appearance between photos and the finished piece may occur, particularly with natural gemstones and handmade jewellery.
Prices, taxes and shipping costs
All prices on our product pages include UK VAT. UK delivery is free on every order. International delivery is £35 per order, and free on orders over £800. The final price of your order is shown at checkout, and by placing your order you agree to that price.
Taxes and customs duties outside the UK are not included in the price displayed online and are payable by the client, unless stated otherwise.
Payment and ownership
Available payment methods are shown on the site. Your purchase is concluded once you receive our payment confirmation.
Our products remain the property of Aariya until the full purchase price has been paid by the client or credit provider. Responsibility for the product passes to you when the carrier delivers the package to you or your designated recipient, or, for in-store purchases, when the piece is handed to you.
