Returning your item for a refund/exchange
How long do I have to return it?
This is provided the item has NOT been worn and is in the identical condition it was received in, along with the original box and all documents it came with. 14 days return policy credit or exchange only on items made to order. If a discount has been offered and accepted with a special diamond ordered upon request with a bespoke design, your order is non refundable including deposit.
To Return an item please follow the below steps.
Contact us On [email protected] and let us know that would you would like to return your item
You will then be issued a return number; a form will be emailed over to you to be filled in. You may also include a covering letter if need be.
Please ensure that the parcel is addressed:
5 Warstone Lane, Jewellery Quarter, Birmingham B18 6JE
Your item will need to be packaged in its original box with all the documentation received. Failure to return the box or any documentation could result in a delay/deduction from your refund amount.
Once you have followed these steps please send the item back to us via a reputable postal service or courier company. You’re responsible for the cost of postage and ensuring the product is insured for the correct amount when sent back to us. Aariya Diamonds will not be responsible for any loss or damage while the item is in transit back to us.
Email us the date of postage along with the parcels tracking number so we can track your parcel.
Please refrain from addressing the parcel with the word ‘Diamond’ being mentioned.
How long will my Return/Exchange take?
Once we receive your returned item our Returns Department will check the item over before releasing it for a refund. If any item is found to have been worn, damaged, re-sized by another jeweller or it has been mishandled in anyway it will not be eligible for a refund.
Once your return is approved please allow 8-10 working days for the funds to appear in your account.
If any items that have missing diamonds or damage that the customer has no knowledge of then the item will not be accepted for a refund. Our craftsmen are some of the best qualified jewellers in the country and all our items are checked thoroughly before dispatch.
If you are not sure whether your item falls under our guarantee then please contact us on [email protected] or 0121 638 0618.
Are there any items not covered under your returns policy?
Bespoke items – Jewellery that has been specially commissioned for you will not be valid, there will have been multiple points throughout where you will have had to approve designs.
Engraved items – Any jewellery that had engraving carried out will be non-returnable. This is personal to you and the item cannot be re-sold.
Worn or Damaged Items – Any jewellery that has been clearly worn or has suffered damage whatever that maybe while in your possession.